"Internal Server Error" when editing a report on EazyBI

Questions & Answers
1

Hi, there was an issue when I edited a report on eazyBI (as attached)

Screen Shot 2022-04-13 at 09.17.28
Screen Shot 2022-04-13 at 09.17.282020×1308 177 KB

. An error message shown something’s wrong with internal server.

I have disabled eazyBI to solve this issue but it didn’t work out because an unexpected error occurred again (as attached)

Screen Shot 2022-04-13 at 09.26.00
Screen Shot 2022-04-13 at 09.26.001624×634 64.6 KB

. I hope, this issue can be solved as soon as possible. Thank you.

2

Hi @chairanifd!

Please upgrade the eazyBI to the latest version and enable the eazyBI Child process.
The Child process is a mandatory option for the production environment as the eazyBI report generation may impact the Jira performance.

I see you are also in contact with my colleague through support@eazybi.com, the best channel for solving server-specific errors. I hope this is resolved soon; sorry for the trouble this is causing you!

Lauma / support@eazybi.com