Internal Server error

Questions & Answers
1

Hi,
I keep on getting ‘internal server error’ on all report and dashboards. I have increased memory to 8GB.
I have tried optimizing the reports and asked the support team as well. But none of that solves my issue.

2

Hi Arpita,
Thank you for contacting eazyBI support team regarding your issue with the dashboards not loading despite increased memory.

This is a summarized version of our recent conversations on troubleshooting a slow dashboard with many reports:

  • Identify Slow Reports: Manually check each report to pinpoint slow or problematic ones.

  • Gather Execution Times: Enable usage statistics to track and analyze report execution times.

  • Optimize Reports: Improve the performance of slow reports by following best practices from the documentation, learning from training videos, or reaching out to eazyBI support for assistance if needed.

  • Simplify Dashboards: Break down large dashboards into smaller, more manageable ones.

  • Limit Imported Data: Reduce the number of imported issues to decrease the data load and improve performance.

I hope these strategies work well for you and that this information proves useful for others as well.

Best,
Ilze // eazyBI support