Issue Import Fails with "5-4-4" Time Hierarchy Error | Due Date Error 9999/12/30

Questions & Answers
1

Hello EazyBI Community,

I am encountering an error when setting the Due Date of a Jira Issue to 9999/12/30: "Issue INSWVT-30 import failed: Custom Time hierarchy 5-4-4 error: JavaScript calculation for Dec 30 9999 does not return required values for level Year.

Could you please explain why this error occurs?
Or, if there are any related information or documents, could you please share them?

Thank you.

1 Like
2

Hi @NextLife

Thanks for posting your question!

The error occurs because the custom “5-4-4” time hierarchy’s JavaScript calculation cannot properly process the extremely far future date (December 30, 9999).
This is similar to other date-related import errors we’ve seen when unrealistic dates are used. The JavaScript code that calculates the time hierarchy levels has limitations with dates that are too far in the future.
Solution : Please use a more reasonable due date value for your Jira issue instead of year 9999. If you need to indicate that an issue has no specific due date or is very far in the future, consider using a date within the next few years, instead using the Year 9999

Best wishes,

Elita from support@eazybi.com