I would like to report an issue I’m experiencing when measuring a data field in Jira for my EazyBI Dashboard.
When creating a new project, I noticed that it already comes with some predefined metrics to be added to the activity field. However, I’ve noticed that these initial metrics are not being properly counted in the application.
It is worth mentioning that when I manually add other fields, Jira is able to capture the metrics correctly. However, the initial metrics that are already present in the task when it is created are not being counted.
I would like to know how I can resolve this issue and access these initial metrics accurately and up-to-date. Could you please provide guidance on how to obtain these metrics correctly?
Please find attached an image to better demonstrate my problem.
Hi @Edgar ,
eazyBI does not automatically import all custom fields into the eazyBI account. Users have the flexibility to choose the data they wish to analyze in each eazyBI account. To include your specific field, check if it is available in the eazyBI Data source import options and select it for import. For more information, you can refer to our documentation on importing data from Jira, especially regarding Jira Custom Fields: Data from Jira
Thank you for reaching out and sharing your experience with eazyBI. It’s important to note that eazyBI does not automatically import all custom fields into the account. Users have the flexibility to choose which data they want to analyze in each eazyBI account.
Regarding the specific issue you mentioned, where pre-created fields by Jira, such as the “Assignee” field, are not captured when creating a project from scratch, this is a specific scenario. This may happen because these pre-created fields are not automatically recognized as custom fields by eazyBI.
I hope you’re doing well. I would like to continue our conversation regarding the possible bug in eazyBI related to the import of pre-created fields in Jira Software.
According to your previous message, eazyBI does not automatically import all custom fields into the account. Users have the flexibility to choose which data they want to analyze in each eazyBI account by selecting them for import in the data source import options.
However, even when following these instructions, you noticed that pre-created fields such as “Assignee” are not captured when creating a task within Jira Software. This raises the question of whether there is a possible bug in eazyBI.
Have you contacted eazyBI support to report this issue? They have a deeper understanding of the platform and can provide specific guidance on how to resolve this problem or clarify whether it is indeed a bug in the system.
While we await a response from eazyBI support, we can explore some possible alternative solutions. One option is to check if the pre-created fields are available in the eazyBI data source import options and manually select them for import. Another option is to consider creating custom fields in eazyBI that correspond to the pre-created fields in Jira Software that you want to analyze.
I kindly request that you share any additional information you may have regarding this issue. This will help us better understand the situation and seek an appropriate solution.
I look forward to your response and I’m available to assist in any way I can.
Hi @Edgar ,
We haven’t heard of this bug, and none of our customers have reported this.
Can you please send more details to support@eazybi.com to investigate this issue?
