Issues not Issues created

Questions & Answers
1

Hello,
I am trying to pressent through Pie diagrams the present monthly tickets situation and in a second one the comparison with the prevoius month. In this way i want to clearly show present diferencies between the two months.

If i use as reference “Issues created” it will present only the changes related to the new created tikets.
The new created tikcts number in the corresponding status is correct (blue colour in the picture)
The problem is that I know I have closed 3 tickets compared to the last month. In the closed tickets for the last month there is the present number of closed tickets.
I think the problems lies in the reference (issues created instead just Issues).
Is there a sollution to present the changes from all the statuses compared to the last month?
Thank you for your help,

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2

I also tryied with “Issue history” and I have the same result.
My guess is that there should be something more by the Aggregate definition of the “Until Last Month”. There lies the error.

3

Hi @Stefan1

Try using the measure “Issues history” in the second chart, but split it by “Transition Status” dimension instead of “Status” dimension.
Status would group issues by their current status, however “Transition status” will look at historical status at the end of aggregated Time dimension period.

Martins / eazyBI

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