We would love our customers to be able to filter and drill down into reports through the Jira Service Manage customer portal
We have shared dashboards with a number of our clients and this is something they have all asked for
Hi @rdersley
Thanks for posting this question! Indeed, currently there is no such option available due to security reasons, but we have a feature request opened and I have added your vote to it!
Best wishes,
Elita from support@eazybi.com
Hello @rdersley!
Good news! We have recently released the option to enable specific actions for dashboards published in the JSM portal. Please note that this option is currently available only on eazyBI for Jira Cloud.
You can now configure, per dashboard, whether portal customers are allowed to:
- Expand / Drill into
- Drill through
- Drill across
- Use page filter selection
- Export report and dashboard results
By default, these actions are still disabled, so you will need to enable the ones you want directly in the dashboard’s JSM portal options. You can find the steps here: Define sharing and allowed actions per dashboard.
On the eazyBI for Jira Data Center, this will be released later. You can watch for the latest releases here: eazyBI for Jira Reports, Charts, and Dashboards - Version history | Atlassian Marketplace | Atlassian Marketplace
Best,
Gerda // support@eazybi.com