Keep getting 403 from REST API source data (Apwide Golive Plugin)

Questions & Answers
1

I’ve being trying to import data from another plugin: Apwide Golive,
but I keep received the 403 error.

Without eazyBI:
I’ve tried request via postman or terminal, and both worked.

With eazyBI:
I’ve tried username/password (or email/personal token), but it doesn’t work.
I’ve tried header with Authorization, but it doesn’t work.

Error message:

Received HTTP 403 error when requesting https://{my-jira-domain}/rest/apwide/tem/1.1/deployments.
Your user was not authorized by API provider to perform this request.

Jira version: 8.16.1
eazyBI version: 7.2.1
Apwide Golive version: 8.6.1

Any idea?

2

Hello @Ness

Thanks for posting your question!
The 403 error suggests that eazyBI cannot make REST API requests to the Apwide endpoint from within the Jira server. This is because eazyBI needs to make these requests from the Jira server itself, not from an external location.

Can you please reach out to us directly support@eazybi.com referring to this community post and sending the log files.
Please send us the eazyBI support ZIP file, which you can download from the eazyBI troubleshooting page. If the eazyBI troubleshooting page is not accessible, refer to our documentation on how to get the log files - Troubleshooting.

You can send them via email support@eazybi.com or upload them in our contact form: eazyBI.

Best wishes,

Elita from support@eazybi.com

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