Hi guys,
Thank you for your help.
Haven’t tried yet your solutions, but I will, and give feedback.
Currently I’m using something like this:
-> sum of the time that each issue spent on each status
I have followed eazyBI + this site in order to get it working: https://mraddon.blog/2019/02/11/how-to-calculate-lead-time-or-real-average-resolution-days-with-eazybi-and-jira-part-ii/
The next step is to get -> for all issues (or in a selected period) get the average times spent on each status. So I will definitely take a look at your responses 