Lost access to EazyBI reports and folders when EazyBI account name was changed

Questions & Answers
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1

Hello,

After changing the name of an EazyBI accounts, the reporters and folders (within the account) are now missing.

How can the reports and folders be recovered?

Any guidance is appreciated, thank you.

2

Hello @rbat,

The renaming of the accounts should not impact the availability of the reports and folders as they are internally referred to by their IDs.
Please write to support@eazyBI.com directly with more details to find the solution for you.

Regards,
Oskars / support@eazyBI.com