May I ask why all indicators related to time to resoution are empty?

Questions & Answers
1

image
image935×498 21.6 KB

There is no problem with the SLA Settings. In fact, there is data, and the eazyBI data source is imported. I don’t know what went wrong.

There is no target set in SLA configuration conditions. Is there any relation to this?

2

Hi, @xiaofeng

Both measures from your screenshot would return results for completed SLA cycles.
Could you confirm all 3 statements:

  • you have imported “Time to resolution” SLA from the import options,
  • there is no JQL filter that restrict importing resolved issues
  • this JIRA SM project is selected for import in your eazyBI account.

Please find more on Jira SM measures here: Jira Service Management custom fields

Martins / eazyBI

3

Thanks，I think I know how I should go about it.