I have a scenario where I need to collect the time that a demand passes through three different teams. However, they share the same issue, at different times, such as the baton handover. Can I use Easybi to get the historical times that a certain demand passed through each team?
Hi @Vicente_Andretti_Fil
There are several ways how Jira users define a “team”
If your “Team” is a select-list single-choice field, then there could be a way to import issue change history for this field, which is required to calculate the duration between the issue entering the team and leaving the team.
Multi-value fields (many teams per user) imported in eazyBI can’t be imported with value change history.
If you use Team from Jira Cloud Plans or Tempo Timesheets, these Teams can not be imported with history, and then you can not calculate the duration of the time issue spent for one team.
For multi-value fields, only the current team will be imported for each issue, not the historical ones.
You could contact support@eazybi.com and provide more details about your case.
Martins / eazyBI support