Hi @erichard00,
The graphic design in the screenshot indicates you are using an old version of eazyBI. However, the new versions include functionality improvements and new features. Therefore, I would suggest upgrading eazyBI to the latest version.
You might import the Account Name as a separate dimension and then use it in the report rows to aggregate values for the same dimension members.
Please read about importing Jira custom fields here - Jira custom fields.
Regards,
Oskars / support@eazyBI.com