Possibility of an owner change of an account

Questions & Answers
1

Hi guys,
I have an easyBI account and the owner is no more available in my system. No, I get an error that the owner is inactive. Is it possible to change the owner of an account?

2

Hi @Christine ,
eazyBI admin (or Jira admin) needs to assign a new user to the account with Owner, User Admin, or Data Admin account user roles.
He/She should log in to eazyBI, open the Source tab, click Reset authorization , and run the import manually (see Jira Issues Import - eazyBI for Jira).
After a successful import, imports will run as scheduled automatically with the new user credentials.

best,
Gerda // support@eazyBI.com

3

Hi Gerda,
thanks for your quick support. I did this as you said. But in the tab “All accounts” the old user is the owner and not the user who clicked “rest authorization”. Will this not be changed?

4

Hi @Christine ,
you can select “Owner” from the dropdown list when you have added the user to eazyBI account:

eazyBI_account_owner
eazyBI_account_owner3132Ă—984 207 KB

best,
Gerda

1 Like
5

This was the trick :slight_smile: Many thanks!

1 Like