Problem displaying completed history points


I have a problem seeing the completed story points in the eazyBI reports. It happens to me for any report-sprint-project in which I test it.

If I go into an eazyBI report to measure story points committed vs story points completed from the project B2B_FR-IT-DE I see the following. I see like none of the sprint has story points completed.

Then if I do a manual import and look at it again it does detect the story points that have been completed.

It is strange because we have configured the imports automatically every 20 minutes but I only see the story points completed if I do the import manually.

Can you think what could be happening?

Thanks in advance


Please, contact support regarding this behavior of reports. We would need to see the log files for more detailed checking.

Janis, eazyBI