Problem with Starting EazyBI after upgrade

Questions & Answers
1

Greetings,

after upgrading my Jira, when I try to enter eazybi page I keep getting these kind of error message :

Internal Server Error (500)
You’re seeing this error because you use JRuby::Rack::ErrorApp::ShowStatus .

I tried these way and still couldnt solve problem:

  1. Disable eazyBI
  2. Stop the Jira instance
  3. Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two)
  4. Start Jira
  5. Enable eazyBI

also tried to uninstall and reinstall plugin but still no luck with it

1 Like
2

Hi @Parham

Please send us the eazyBI log files: Troubleshooting

You can send them via email to support@eazybi.com or upload them in our contact form eazyBI.

Sorry for the trouble this has caused you and looking forward to sorting this out!
​Best regards,
​Nauris

3

Greetings Nauris,

Thanks for your time. as your request I sent logs via your contact form.

Looking forward to hear from you guys soon.

Regards, Parham

4

Hi everyone who may have the same issue!

Unfortunately, eazyBI 6.6.0 is not yet compatible with Jira 9.8.0+ because of the removal of the Xalan library from Jira - Preparing for Jira 9.8 | Atlassian Support | Atlassian Documentation.
eazyBI depends on this library, and that is the reason eazyBI fails to work with Jira 9.8.0+ versions.

We will include the missing library in our upcoming eazyBI for Jira 7.0.0 version.
Until then, if you want to use eazyBI for Jira in Jira versions 9.8.0+, please copy the Xalan library from a previous Jira installation directory JIRA_INSTALL/atlassian-jira/WEB-INF/lib/xalan-2.7.2.jar into the respective Jira 9.8.0 directory.

Our apologies for the inconvenience!
Best regards,
Nauris

1 Like