Received HTTP 502 error when requesting REST

Questions & Answers
1

Hi,

I am trying to add a source data from a REST API end point. This rest api end point is public and there is no authentication involved. I can visit the api end point via a browser - firefox and chrome and can see the valid json response.

mrMbMiG.png1224×90 7.23 KB

When I try the same thing via easy BI, I get an error. Can you please help. The configuration and the error screenshot is below. I tried adding headers but its of no use.

IAMY8qd.png798×649 22 KB

When I inspected the console, I see 500 error. Tried with different headers too but still no luck. Please help.

Thanks,
Azeez

2

Hi, Azeez

To be sure that there is no authentication involved, could you please open the URL in the private browsing session?
Usually, 502 error means that there is a problem between a caller and the source server, this time eazyBI and the REST API source.
To help you more with the problem, please send us eazyBI log files (https://docs.eazybi.com/display/EAZYBIJIRA/Troubleshooting#Troubleshooting-eazyBIlogfiles ) to support@eazybi.com or upload them on https://eazybi.com/contact.

Best regards,
Janis

3

Thanks Janis.

Tried to access the REST API endpoint via the browse incognito window and it works fine. Can get a successful response. Tried with both firefox and chrome. I don’t see a problem there.

I see that there is a setting in the configuration file which might be a problem.
Advanced Settings - SSRF

Currently I am checking internally with my admin team if they have enabled it. Once I get the response from them I shall send you the logs. I don’t want to trouble you with logs if we have done some mis-configuration.