In my company we create some tickets via the Create button, some arrive in via the customer portal, and some are cloned across from other projects within our Jira instance. Is it possible to create a report which would categorise tickets created in a project into the three categories, i.e.
tickets created via Create button
tickets created via customer portal
tickets cloned from other projects
When checking JSON fields for issues, it seems that you can use issue links (if the issue is cloned it has an inward link “is cloned by”) and reporter field to identify the way how the issue was created.
Martins /eazyBI support