Service Now Integration

Hi Community,

Does anyone have any examples on how we can pull information from Service Desk to create dashboards for Incidents/Change Requests? (e.g. via Rest API source)



Hi Fabian,

eazyBI for Jira has integration with Jira Service Management (former Service Desk): Jira Service Management custom fields
Demo account: SLA overview - Jira Service Management Demo - eazyBI

For other tools with the same name, we have not heard about such a solution from our customers yet. In any case, if this tool has REST API, you may try to import data and map them to dimensions and measures: Import from REST API
Feel free to let us know if you have questions about that part or need advice on how to map or import data.

Ilze /

Thanks for the information. I will try and if it works I will share the details.

1 Like