Tempo timesheet report - missing hours when filtering

Questions & Answers
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1

Hello all,
I have issue with Tempo timesheet report when filtering by Logged by team dimension.
When I create report in EazyBI for single user all hours are present, but when I add filter for Logged by Team and specifiy single team then only some of hours appears on the report.
I’m sure that this user is member of selected team.
I found out that this is related to date of create worklog. Lets look for the example.
This is complete timesheet for test user:
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Results of the report are:

  • 30 hours for filter All logged by teams
  • 9 hours for filter to one, specific team

I compared this in details with tempo default report and when I filter report only to specific team then only hours for worklogs created in september are present on the report.

Could anyone advise what is the reason of such issue?

2

Hi,

There can be differences in how eazyBI and Tempo count logged hours by the team. eazyBI considers the membership period. So if the user has a joining date or leaving date for that team, eazyBI will not show the logged hours outside the membership period.

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Please get in touch with support with further details if that does not explain the problem.

Kindly,
Janis, eazyBI support