Tickets analysis in a month

Questions & Answers
1

Hi ,
we want to create a new eaZyBI dashboard with the following data

For a given time period (Month)

  1. No of tickets at the start of the month (open tickets)
  2. No of tickets created in the month
  3. No of tickets resolved in the month
  4. Pending open tickets at the end of the month
    Thanks
2

Hello @madhuri,

Thanks for posting your question.

Based on your description, you can check if the following sample report would work for you: Created vs resolved issues over time - Issues - Jira Demo - eazyBI

You can copy & import the report definition into your account & see what adjustments are still needed. Here’s an instruction on how to do it: Export and import report definitions

eazyBI Demo Accounts and Examples
To give you better ideas and to help you generate reports more efficiently, we’ve created several eazyBI Demo accounts containing many sample reports.

You can easily export and import those reports into your accounts (Export and import report definitions).
To dig deeper into eazyBI, download our training recordings and slides.

eazyBI documentation is available on our documentation page docs.eazybi.com.
If you have any specific questions, please feel free to contact support@eazybi.com.

Best,
Marita // support@eazybi.com

3

Hi Marita,
Thank you for the reply , i need another help from your side
Does there is any option to convert a Jira query in Measures , because we are having several queries to filter certain data and we need to bring in to eaZy BI .
waiting for your assistance.
Thanks,
Madhuri