For new clients I need the ability to automatically import the Jira tickets to support implementation of a product
You can check the training videos on how to import data from Jira
https://docs.eazybi.com/eazybi/learn-more/training-videos
Once the regular import is scheduled, eazyBI will automatically import incremental changes for your Jira tickets, and reports will use them.
Martins / eazyBI