Transition to first assignee

Hi there,

I want to measure the number of ticket assigned from team members dedicated to do this task.
I only want to have the number of time 1 agent moved a ticket from “Unassigned” to Assignee.
Using this formula
( [Measures].[Transitions to], [Transition Field].[Assignee] )
Seems to work but it also count the additional transitions while ticket is treated
How can I exclude this from the count and only count First transition?



Hi @varvariand,
You can check similar answers here to get the first user assigned to issue:

and here if you want also to have time for first assignment:

Gerda //

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