Hi,
I want to create a tuple for grouping a specific kind of service requests that can be identified with the dimensions below.
(The (CS)… fields are from a plugin. I’m checking with the admins if this is the one: Extension for Jira Service Management | Atlassian Marketplace)
Those CS fields are linked between them (When choosing an Affected Product then you can choose an item from a subset of Affected Services and after you choose it, an item from a subset of Errors related to the former Service and Product can be chosen)
Problem is that with the Affected Service and / or Error in the tuple, no data appears in the table.
even when I know there are records.
When removing those dimensions, data appears, but obviously includes non-related records
I’m not sure if this is a bug caused by the plug in or it is because there are a lot of (CS) Affected Service and (CS) errors in the catalog.
Any ideas?
Thanks
Walter
Hi Walter,
A likely reason why this tuple does not work is that those fields are not imported into eazyBI. Custom fields are imported only when those are selected in the data import options:
https://docs.eazybi.com/eazybi/data-import/data-from-jira/jira-custom-fields#Jiracustomfields-Customfielddataimport
eazyBI does not have standard integration with the Extension for Jira Service Management app, so those fields should not be available by default in the data import options. It might be possible to fix that if the app stores their dynamic fields as other Jira custom fields. Then it should be possible to enable the import of the fiels with the eazyBI advanced settings:
[jira.customfield_NNNNN]
data_type = "string"
Kindly,
Janis, eazyBI support
Hi @janis.plume
Thanks for the answer.
A couple of clarifications. The addon is Multi Level & Tree Field
Dimensions were already imported and used.
What’s more puzzling, when using similar tuple with different product / service / error, I have data!
Regards,
W.
