Use the RESOLUTION DATE as a PAGE

Questions & Answers
1

Hi community

I hope you can help me

I am trying to make a report in Eazybi in which I can use the RESOLUTION DATE of the ticket in the Pages sector.

The Dimension TIME is based on the creation date and I need is the RESOLUTION DATE.

Is this possible?

Thank you in advance for the help.
Excuse my English, I’m not that good.

2

Hi @Saul_Alexander_Mata

Here you could still use the same “Time” dimension, but for your use-case, you would need to use a resolution-related measure to reset the report context.
Try selecting the measure “Issues resolved” and then filter your report by it.
The report would calculate results based on resolution dates.
See the attached image.

Martins / eazyBI support

image
image1700×1116 88.8 KB

3

Thanks team.

I had forgotten to give the ok.

The comments work perfectly.

Thank you