Hey @Elita.Kalane @roberts.cacus ,
I working on a report where I want to create something which shows who all worked on the ticket and in which status they were assigned to that ticket.
For example: Person A is assigned to a ticket in to do status and then when the ticket moves to review AR, Person B got assigned to the same ticket and so on, so I want a report which shows who were assigned to that single ticket and at which status.
Any help would be appreciated.
Hey could anybody help me with this report?
Hi ayushlawania,
Thank you for reaching out!
You might consider the hidden measure “Days in transition” along with the Assignee and Transition Status dimensions. This can help you build a report that shows:
- Which assignee was assigned on a ticket
- Which status the ticket was in during that time
- And how long it stayed in that combination
This won’t list exact timestamps but will give you a good overview of who was responsible during different stages of the issue lifecycle.
For example, for our demo issue DA-5, Anna Linda was assigned for 13.12 days while issue was in the “In progress” status:
Let me know if this works for you. If not, please provide more details on the desired visual layout and the logic behind.
Best,
Ilze