In the XYZ project the ticket from the day its created it goes in backlog then ready and then to In progress , actual works is calculated when the assignee is assigned to it who is the same as the on resolved it . we need that duration. Can any one please help me with this.
Welcome to eazyBI community.
You can use eazyBI to calculate cycle time, lead time or specific time issue spent between statuses.
See few demo reports here: Age, Lead, and Cycle Time - Jira Demo - eazyBI
You could also explore other community posts about cycle time calculation scenarios
https://community.eazybi.com/search?q=cycle%20time
Martins / eazyBI