About the Questions & Answers category

[raimonds.simanovskis]

Ask your questions when you need help to build eazyBI reports or import some specific source data. Do not post your sensitive information here. If you are an eazyBI customer and want to reach eazyBI support then please contact eazyBI support.

[Sveta]

Hi all,
I am wondering is it possible to report on Cusatomer satisfaction using EazyBi as so far I did not get any information related to that topic and if this is possible how? How are the fields named? Thank you in advance!

Kind regards
Radosveta

[martins.vanags]

Hi Sveta,

Please find an answer to your question here:

Customer satisfaction from Jira SD report in EazyBI

Hi, Satisfaction is a tricky Jira Service Desk field to deal with currently (we are planning to make this process much easier in the future versions of eazyBI). Here is the workaround with JIRA Misc (free add-on in Jira) calculated custom field that later can be imported in eazyBI like regular custom fields: These are the steps you could try: You could create a new custom calculated text field in JIRA with name “Satisfaction date and rating” using this formula below, where AAAAA must be rep…

Best regards,