I would like to create a report that is shared with a specific organization in Jira Service Desk. This report must include fields that are not available in the request form (built-in service desk view).
Is this achievable with EazyBI? If so, how?
Thanks in advance!
Hi @AtlassianAdmin
Welcome to the eazyBI community!
You may consider publishing eazyBI reports to no-jira users using iframe with the public access token; this way, you can embed eazyBI reports or dashboards in web pages. Here are more details on this option: Use public access token.
It is not possible to publish reports on the JSM portal. However, we have such a feature on the eazyBI development backlog and will keep you posted when it is available.
Best,
Ilze, support@eazybi.com
Hi Thank you for confirming this behavior. I am evaluating tools for generating pretty dashboards and sharing them to our business user group who dont have access to JIRA. I am planning to do it using “organization” share on JSM. This shouldnt mandate us to have a public token availability. So I see that this is a backlog item for you for quite some time. Are you planning to make this feature available in near future?
Resurrecting this old thread. I believe there is now a supported feature to include EazyBI reports within a JSM Customer Portal, which is great. My question however relates to visibility of the data. Imagine we want a general report that shows # of open tickets, SLA performance and the like. We would want that to be contextual, based on the organisation that has logged into the JSM portal, so they only see data relevant to them, not all our Customers. Is that achievable?
Hello @Sri_Velamakanni and @gamallear
I wanted to let you know that we recently released eazyBI version 8.1. This version includes the option to share the eazyBI Dashboard on the Jira Service Management portal for customers. See more about this functionality here: Publish in JSM Portal
Kind regards,
Gerda / support@eazybi.com