|
Reporting on "Repeat Issues"
|
|
0
|
20
|
April 10, 2024
|
|
Duplication of service portal users (customers) and users with Jira licenses
|
|
1
|
292
|
August 1, 2023
|
|
Conflict: Jira Service Desk project used also as Software development project
|
|
1
|
270
|
May 12, 2023
|
|
How to add a dimension "SUMMARY", used in Jira Service Desk tickets
|
|
16
|
2606
|
March 27, 2023
|
|
How to list all assignees of an issue in particular status
|
|
2
|
1354
|
October 9, 2022
|
|
Can EazyBI reports be shared with Service Desk customers?
|
|
2
|
792
|
June 7, 2022
|
|
Count Text field fast
|
|
1
|
803
|
June 3, 2022
|
|
How to have a time filter where users can select date range (start and end), or have a calendar where they can select a date range (like most standard BI reporting tools)?
|
|
1
|
2041
|
September 29, 2021
|
|
Add Customer Portal URLs
|
|
3
|
1358
|
August 31, 2021
|
|
SLA report breached not matching JQL querry
|
|
3
|
1667
|
April 19, 2021
|
|
Help in writing a request for the report
|
|
1
|
840
|
March 24, 2021
|
|
Problem with aggregate of percentages
|
|
3
|
1335
|
March 18, 2021
|
|
Sum of all "Time to resolution breached" unresolved tickets per day
|
|
2
|
1327
|
November 30, 2020
|
|
Count of cases that will breach SLAs in less than 12 hours
|
|
1
|
1678
|
November 25, 2020
|
|
Surface Customer Facing Status in the Report (jira service desk)
|
|
2
|
1236
|
May 22, 2020
|
|
Indicator SLA - major and blocking
|
|
1
|
965
|
March 10, 2020
|
|
Status when time is logged in JIRA
|
|
1
|
907
|
March 4, 2020
|
|
SLA breached in EazyBI vs. JSQL from Service Desk
|
|
2
|
2258
|
February 19, 2020
|