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JSM Product Entitlements import
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1
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16
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September 12, 2025
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Problem with counting total issues where all SLAs metrics met
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2
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16
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March 31, 2025
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Can EazyBI reports be shared with Service Desk customers?
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4
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978
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December 5, 2024
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How to add portal only customer as a subscriber to a dashboard
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1
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29
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November 20, 2024
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Ability for portal only customers in JSM to export a report
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1
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19
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November 1, 2024
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Reporting on "Repeat Issues"
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1
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103
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June 19, 2024
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Duplication of service portal users (customers) and users with Jira licenses
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1
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388
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August 1, 2023
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Conflict: Jira Service Desk project used also as Software development project
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1
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328
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May 12, 2023
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How to add a dimension "SUMMARY", used in Jira Service Desk tickets
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16
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2978
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March 27, 2023
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How to list all assignees of an issue in particular status
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2
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1582
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October 9, 2022
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Count Text field fast
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1
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875
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June 3, 2022
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How to have a time filter where users can select date range (start and end), or have a calendar where they can select a date range (like most standard BI reporting tools)?
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1
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2694
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September 29, 2021
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Add Customer Portal URLs
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3
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1494
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August 31, 2021
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SLA report breached not matching JQL querry
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3
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1900
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April 19, 2021
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Help in writing a request for the report
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1
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885
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March 24, 2021
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Problem with aggregate of percentages
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3
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1423
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March 18, 2021
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Sum of all "Time to resolution breached" unresolved tickets per day
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2
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1481
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November 30, 2020
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Count of cases that will breach SLAs in less than 12 hours
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1
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1827
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November 25, 2020
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Surface Customer Facing Status in the Report (jira service desk)
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2
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1323
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May 22, 2020
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Indicator SLA - major and blocking
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1
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1022
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March 10, 2020
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Status when time is logged in JIRA
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1
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953
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March 4, 2020
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SLA breached in EazyBI vs. JSQL from Service Desk
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2
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2434
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February 19, 2020
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