Hi @jeffb,
Currently we don’t have this option for Jira Service Desk, but you can create aggregate members or just a member with different name in Status/Transition Status dimension to represent Customer facing Status in eazyBI.
Similarly on what you are doing in Jira Service Desk to configure them, you then should need to do the same in eazyBI.
But if this doesn’t meet your requirements, it would be useful to hear more about your use case and why this would be needed and in which cases.