I would like to create a report to show hours logged when tickets are in various statuses. Is this possible?
I know I can get the data for how long a ticket sits in a particular status but I would like to know how much time has been logged against the ticket while it was in that status.
Thanks
Bronagh
Hi,
You may use measure “Hours spent” together with “Transition status” - logged hours would be displayed against the status during what the hours were logged (the date and time from the worklog “Start date”). All hours from this worklog would be counted to the status (regardless how many hours were logged and how long the issue stayed in this status).
Ilze / support@eazybi.com