I designed SLA indicators for blocking open tickets and for the main open tickets.
I also made SLA indicators for the major closed ticket and for the closed blocking ticket.
For major SLAs (ticket open or closed) I use the results “Interval resolution” the problem with this question is that when I define a number of days example: 0-7 days to define the SLA it runs for all my SLA containing the result “Resolution interval”
Do you have an idea that could solve my problem or another solution to advise me to do SLA indicators?
I thank you in advance