I try to setup a report that shows the Availability or Uptime of our supported service.
Therefore we already have a custom field called “Downtime” which shows the number of minutes the service was down according to a ticket (calculated).
Problem is, with that we can measure uptime loss per Ticket, but not aggregate the monthly uptime out of it in percentage. Or at least I can’t wrap my head around it.
I’m stuck for some weeks now, after trying out a lot. I would be really grateful for some help.