How to add a dimension "SUMMARY", used in Jira Service Desk tickets

Hi,
yes, you could create a new calculated member in “Summary” dimension to aggregate a filtered set of dimension members using regular expressions.
But such a method would be slow to calculate if you have many members in the “Summary” dimension.

A bit faster way would be creating a new calculated field (and import as a separate dimension ) with Javascript in advanced settings that splits all issues in two buckets (those where summary starts with a prefix and others) then filter the report by selecting a filter in new dimension.

Martins / eazyBI support

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