I need to calculate some kind of “MTTRCA” (Mean Time to find out a Root Cause) for Problem Management. I know that there is a measure for that, but the thing is that the Jira project is used by Incident Management team as well, therefore some statuses are part of the Incident whereas others are part of Problem Management.
How to calculate that “MTTRCA” considering only the statuses used by Problem Management (therefore the days spent only on those statuses)?
Thanks for replying. I’ll check if this is possible with the cube I have because there are 2 project in it, one is a Jira Software (and this is the one I need to extract the data from) and the other is a Jira Service Management project.