I’m looking for a solution here please kindly help double check
I need to know average days from transition status A to transition status B
If possible I would like also to be able to deduct few transition status between A and B to get a more accurate number regarding the average days I need
This is because in our project, we have status OPEN = created, Submitted = send to engineering, and then Pending Build = a fix has been validated and ready for next release; so we would need measure average days from “Submitted” to “Pending Build” within engineering.
Another thing is that, between “Submitted” and “Pending Build”, users can set issue to “Clarify” status where we would be waiting for other team to respond our queries e.g. a demo fix is waiting for customer validation. Ideally, we would like to be able to exclude the days spent here too as these are not the engineering days.
Any comment please let me know. Thanks very much!