% of Escalation

[noga]

Hello,

I would like to create a new measurement of “% of Escalation”.
WE define “% of Escalation” as :
No. of tickets that were opened for Project A and were closed outside of Project B / No. of tickets that were opened on Project A

Is there a way to get info on issues that where moved outside the project?

Thanks!
Noga

[gerda.grantina]

Hi @noga,
Currently, in eazyBI it is not possible to track if the issue has been moved between projects, but I will register this feature request in our backlog for consideration.

In a similar question, this answer was suggested, maybe it could work for you:

Change in project

Hi, By default, eazyBI does not import project change information from Jira. The only solution I can think off is creating a scripted custom field “Moved from” in Jira (using Jira Misc custom fields, for instance) and precalculate, from issue changelog, project change information in this field (for instance, in format “1, Project A, 2018-04-20”) for each issue. Then, using advanced settings, import this field in eazyBI. Defining eazyBI advanced settings for importing scripted fields could be …

best,
Gerda // support@eazyBI.com

[tzengtif]

Hello! This is a feature my team also would like to have. Are there any workarounds/alternative solutions? I see that someone suggested using a scripted custom field: Change in project. Has this worked for anyone? Thanks

[strojna.ewa]

Hi @tzengtif ! We did that - i’ve got custom field which shows me last project the issue was in (but only previous one).

It looks like that:

When the issue wasn’t move at all it won’t show in this table.