Hello @Coachen
Thanks for the follow-up!
So in fact, you want to see how long the ticket stays in the particular selected option?
Start by enabling the value change import, as I showed in my response above.
For you to be able to analyze the field’s history, you need to import the value changes (your field should be imported with all these checkmarks enabled)
Then similarly as my colleague Gerda shows in this community post - Is it possible to show the amount of time tickets were flagged during Cycle Time? - #3 by gerda.grantina select measure Days in transition along with your dimension “Handover Documentation” in report Columns.
Best wishes,
Elita from support@eazybi.com