SLA hours after breach

Questions & Answers
1

Hi Guys,

Could you help me please, how can I calculate the following SLA time value?

image

SLA goal - Actual

Thanks!
Robert

2

Hi @Robert

eazyBI is not a real-time analysis tool therefore, it won’t show the current SLA time value.

Martins / eazyBI support

3

Hi @martins.vanags,

alright, thanks for the answer!

Best,
Robert

4

Hi Martins,
I have a similar example however I only need to the show the SLA Actual Value.
I tried using the Elapsed Hours and the Average Hours, the values in eazyBI don’t look the same as in Jira and I am not sure how did those values came about.

5

Found the cause for of the “discrepancy”, apparently I was misreading the SLA labels in Jira, what it shows is only how much time has passed after breached, and so I needed to add the amount of time before breached to get the actual total time. The answer was right in front of me all the time.