I need to built a report showing the total resolved by month of a specific issue type (Investigation) where “SOAR Automation” commented something versus not.
When he comments
Then it count for 1 only if his answer is not: No hit on provided domains.
I need to focus on what he found.
The interpretation looks like for example: in August, for 15 investigation closed, SOAR Automation user found something on 8.
I don’t mind the number where he didn’t find anything.
My internal Atlassian team don’t know if it’s possible to and a report with an exception like this, so I need your help.
By default, information from comments is not imported into eazyBI.
Then import this custom field as a dimension and use it in a report as any other dimension: select dimension “SOAR Automation finding” value “Yes” in the report together with measure “Issues resolved” to count resolved issues having the needed comment.
Advanced settings for the field:
#SOAR Automation comment analysis
name = "SOAR Automation findings"
data_type = "string"
json_fields = ["comment"]
You may find related topics in the community page on how to retrieve comments information: