Hello
I would like to know how many days it takes for a ticket to go between “status A” and “status B”.
Thank you in advance!
Hi @bernardo.c ,
eazyBI offers several options to analyze time issues spent in workflow statuses. Please see this community post for suggested solutions:
Hi @Wasim_Akram ,
For analyzing issue workflow, status changes, and lead time there are two sets of metrics you can use.
One option is to analyze issue status change history using dimensions “Transition Status” and “Transition” with measures “Transition to status issue count” and “Days in transition status”.
More details on those metrics: Import issue change history .
For example, if issues go from status “Open” directly to status “Hotfix”, then you can use the “Transition” dimension and pic…
Best,suport@eazyBI.com
