Good day,
I have a number of Jira Service Management issues with some SLAs configured. I am trying to set up a report based on respective SLA breach statuses.
Apparently, there are multiple fields for each SLA available. Specifically, I work with an SLA termed “Time to first response”.
- Under Measures > Issue properties, there is a measure “Issue Time to first response Breached”, which contains a string value “Breached” or “Not breached”, respectively.
- Further, there is another measure under Measures > Service Management - Time to first response, “Time to first response - Breached”, which expresses a “1” if that is the case and is empty otherwise.
Now I have discovered, that if the time dimension is set to “All times”, everything is as expected. However, when I restrict the time dimension e.g. to the current year, the value of the numerical value “Time to first response - Breached” is not always “1”, although the verbal measure says “Breached”.
I am confused. Is there an explanation for this or is this a bug?
Thanks, Reinhard
PS: Meanwhile, I added a screenshot illustrating the problem. The additional measure “TT first response breached” is a custom measure translating “Breached” to “1” and serves me as a workaround.